Terms of Use
Please read these Terms of Use carefully before using SELAM Ecosystem services. By accessing or using any part of our platform, you agree to be bound by these terms.
1. Acceptance of Terms
By creating an account or using any SELAM service (selam.icu and its subdomains including park.selam.icu, warden.selam.icu, travel.selam.icu, food.selam.icu), you agree to these Terms of Use, our Privacy Policy, and our Cookie Policy. If you do not agree, do not use our services.
2. Eligibility
- You must be at least 18 years old to create an account and use SELAM services
- You must be capable of entering into a legally binding agreement under Ethiopian law
- Your account must not have been previously suspended or terminated by SELAM
- Some services (e.g. driving, warden enforcement) require specific licenses and qualifications
3. Accounts & Registration
- You are responsible for maintaining the confidentiality of your account credentials
- You are responsible for all activities that occur under your account
- You must provide accurate, current, and complete registration information
- Notify us immediately of any unauthorised access to your account at selam@selam.icu
- One person may only hold one account per service type unless explicitly permitted
4. ParkET — Parking Service
When using the ParkET parking service:
- You agree to pay all applicable parking fees promptly
- You are responsible for your vehicle's compliance with parking rules
- Parking fines issued by wardens are legally enforceable under Ethiopian traffic regulations
- Providing false vehicle registration information is a violation and may result in account termination and legal action
- SELAM is not liable for damage to vehicles while parked in managed zones beyond our direct negligence
- Overstay charges apply at the rate shown in the app at time of parking
5. Warden / Enforcement Service
Wardens operating through the ParkET Warden app:
- Must hold a valid warden certification or be employed by an authorised enforcement organisation
- Must enforce parking rules fairly and without discrimination
- Are prohibited from accepting bribes or making unofficial payment arrangements
- Are subject to audit and their activities are logged for compliance purposes
- Misuse of the warden system will result in immediate account suspension and reporting to authorities
6. Ethio Vacation — Travel Service
- Travel bookings are subject to the cancellation policies of each individual operator
- SELAM acts as a booking platform; we are not the tour operator unless explicitly stated
- You must comply with the entry requirements and laws of any location you visit
- Travel insurance is strongly recommended; SELAM does not provide travel insurance
- Bookings are confirmed only upon receipt of payment confirmation
7. Mesob Takeaway — Food Delivery Service
- Food orders are subject to availability and restaurant operating hours
- Delivery times are estimates and may vary due to traffic, weather, or demand
- You must be present at the delivery address or designate an authorised recipient
- Refund requests for food quality issues must be submitted within 2 hours of delivery
- Restaurant partners are independently responsible for food preparation and safety standards
8. Payments
- All prices are in Ethiopian Birr (ETB) unless otherwise stated
- Payment is processed via licensed payment providers (CBE, Telebirr, Stripe, PayPal)
- SELAM reserves the right to correct pricing errors before fulfilling an order
- Chargebacks initiated fraudulently will result in account suspension
- Refunds are processed within 5–10 business days subject to payment provider timelines
9. Prohibited Conduct
Violations may result in immediate account termination and legal action.
You must not:
- Use the platform for any unlawful purpose
- Attempt to reverse-engineer, hack, or compromise any SELAM system
- Create multiple accounts to circumvent restrictions or obtain multiple discounts
- Post false reviews or engage in review manipulation
- Use automated bots or scrapers on any SELAM service
- Harass, threaten, or abuse other users, wardens, or SELAM staff
- Provide false identity or payment information
10. Intellectual Property
All content on SELAM platforms — including logos, designs, text, software, and data — is owned by SELAM Ecosystem / Zagol Studio or our licensors. You may not copy, reproduce, or redistribute any content without written permission.
SELAM and ParkET are trademarks of Zagol Studio. Zagol Studio is a registered trade name in Ethiopia.
11. Disclaimers & Limitation of Liability
SELAM services are provided "as is". To the maximum extent permitted by Ethiopian law, we disclaim all warranties, express or implied. We are not liable for:
- Indirect, incidental, or consequential damages
- Loss of data, revenue, or profits
- Actions of third-party service providers (restaurants, tour operators, payment processors)
- Service interruptions due to maintenance, network issues, or force majeure
Our total liability to you for any claim shall not exceed the amount you paid for the specific service giving rise to the claim in the 3 months prior to the claim.
12. Governing Law
These Terms are governed by the laws of the Federal Democratic Republic of Ethiopia. Any disputes shall be resolved in the courts of Addis Ababa, Ethiopia. For consumer disputes, you may also contact the Ethiopian Consumer Protection Authority.
13. Changes to Terms
We may update these Terms. Significant changes will be notified via email or in-app notice at least 14 days before taking effect. Continued use of our services after changes take effect constitutes your acceptance of the new terms.
14. Contact
SELAM Ecosystem / Zagol Studio
Addis Ababa, Ethiopia
Email: selam@selam.icu